Support
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[email protected]How do I select photos and videos?
From the main screen, tap Add Photos & Videos to open your phone's media picker, then choose the photos and video clips you want to include. You can add more, remove any of them, or change their order at any point before you export.
How do I enable photo and microphone permissions?
Gift of Moments asks for photo library access and microphone access the first time you need them — for example, when you add media or record narration. If you accidentally deny a permission, you can turn it back on in your phone's Settings app, under the permissions for Gift of Moments.
How do I import a music file?
Tap Add Music in the editor and choose a compatible audio file already saved on your device. Imported tracks must be DRM-free files you have the rights to use — see our Music & Content Policy for details.
Why can't I import music from Apple Music, Spotify, or YouTube?
Those services protect their music so it can't be copied out and used in other apps or videos. Gift of Moments does not download or import music from Apple Music, Spotify, YouTube, or similar streaming services, even if you personally own or subscribe to the song. You can still import your own DRM-free audio files, or use any original or licensed tracks the app provides.
How do I edit or remove a photo or video I've added?
Tap any photo or clip on your timeline to open its options, where you can trim, reorder, or remove it. Changes apply immediately in your preview so you can see the result before exporting.
How do I control original video audio, narration, and music levels?
Each clip's original audio, your recorded narration, and your background music each have their own volume control in the editor, so you can raise, lower, or mute any one of them independently while you preview the mix.
How do I export and save my completed video?
Once you're happy with your preview, tap Export. Gift of Moments will render your finished video and save it to your device, where you can then share it however you like.
What do I do if an export fails?
Try again after closing other apps to free up memory, and check that your device has enough free storage space. If exports keep failing, please email us at [email protected] with your device model and OS version so we can look into it.
What do I do if my phone doesn't have enough storage?
Video editing and exporting need free space to work with. Try removing unneeded photos, videos, or apps, back up files you want to keep, and then try your export again.
How do purchases and purchase restoration work?
[PLACEHOLDER: purchase/restore flow once IAP is finalized] Once in-app purchases are finalized, this section will explain exactly how to buy, and how to restore, any paid features on a new or replacement device.
What devices and OS versions are supported?
Gift of Moments is built for iOS and Android phones. [PLACEHOLDER: minimum iOS/Android version] will be published here once finalized ahead of launch.